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Deliver bad news in direct cultures

Learning objectives

When delivering bad news, you should be aware that more direct cultures will expect this news to be delivered explicitly, as is the case in Germany. Also, people from these cultures are more likely to openly display emotions such as denial, anger, bargaining, and depression, before they eventually accept the bad news.

We will provide you with a set of best practices you can follow to guide people through these emotions as quickly and smoothly as possible. These best practices show you how to break the news, contain emotions, and preserve dignity.

Adaptive case studies

Future Leader
Informing your team about a series of budget cuts.

Informing a project team that their project is being terminated.

Senior Manager
Announcing a divestment decision to a start-up founder.

2.5 hours learning time


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