Being well-versed in the leadership practices in Mainland China, Mike Mi has extensive experience in the telecom industry. He is the pioneer in promoting CRM Call Center concept in China. Mike has rich experience in service management, project management, talent management and leadership & communication training. He also founded Academy of Contact Center & BPO, focusing on talent development, Industry research and business consulting. Mike is a respected speaker at regional conferences in different countries and cities across Asia Pacific and America. He is now teaching a post-graduate leadership course in Beijing University of Aeronautics & Astronautics. As a Senior Advisor, Mike contributes to the online education service platform of China Open Education Center by developing call centre online degree courses.