Leading IT Solutions Provider: Delivering People-Centered Growth
How do we develop solutions with immediate impact and long-term possibilities?
We believe that how we resolve today’s challenges impacts tomorrow’s opportunities. We take the time to understand the unique realities of each organization. And we co-create solutions that draw upon the wisdom of our clients, rather than imposing our own.
Learn how Chorev partnered with a leading global IT solutions provider to develop a seamless people-centric strategy that began as a solution to an immediate business challenge and evolved into a future-delivering innovation and customer service strategy.
YMCA of Hong Kong: Reconnecting people with skills and heart
A large organization with diversified operations, but requiring all staff members to demonstrate common values is never easy. Chorev used different approaches, to equip middle and senior leaders so that they share common spirit, mindset and skills, and more importantly values so that everyone work as a united team.
How do we address tomorrow’s challenge when it doesn’t seem to be a problem today?
We focus on identifying possibilities rather than diagnosing problems. We take the time to understand the unique realities of each organization. And we co-create solutions that draw upon the wisdom of our clients, rather than imposing our own.
Learn how Chorev partnered with AsiaWorld-Expo to drive the key culture and behavior change needed to deliver on a new customer service-driven vision and ambitious growth goals.
World-leading Airline:
Transforming to be service leaders to offer world-class user experience
When a traveller check-in for the flight, your first impression of the user experience will be likely be interacting the ground crew. As leaders of the HKIA (Hong Kong International Airport) of Cathay Pacific, they need to empower the front-line staff to offer their best user experience by giving just-in-time feedback and personalized care to their team.
Partnering closely with the Cathay Academy, Chorev delivered about 15 sessions of interactive training to over 200 service leaders in 2019, integrating customized case studies, role plays, forum theatre, video-based learning and mobile polling into the program with excellent results.