培养洞见和新行为的学习

在过去的一年里,我们所有工作坊的客户评估平均分为5.2(6分为满分,代表十分出色;5分代表很好)。凭着骄人的培训成果,高宏与各行各业的客户皆有合作,当中包括:

案例研究

全球领先的IT解决方案供应商​

带动以人为本的增长

香港基督教青年会

以智慧与热心重系团队丶使命和果效

亚洲国际博览馆

由提供活动场地
到完善客户体验之旅

国泰航空

转型为​服务型领袖,
提供一等一的用户体验​傲

我们的客戶

Leading IT Solutions Provider: Delivering People-Centered Growth

How do we develop solutions with immediate impact and long-term possibilities? We believe that how we resolve today’s challenges impacts tomorrow’s opportunities. We take the time to understand the unique realities of each organization. And we co-create solutions that draw upon the wisdom of our clients, rather than imposing our own. Learn how Chorev partnered with a leading global IT solutions provider to develop a seamless people-centric strategy that began as a solution to an immediate business challenge and evolved into a future-delivering innovation and customer service strategy.

YMCA of Hong Kong: Reconnecting people with skills and heart

A large organization with diversified operations, but requiring all staff members to demonstrate common values is never easy. Chorev used different approaches, to equip middle and senior leaders so that they share common spirit, mindset and skills, and more importantly values so that everyone work as a united team.

AsiaWorld-Expo: From Event Space to Experience

How do we address tomorrow’s challenge when it doesn’t seem to be a problem today? We focus on identifying possibilities rather than diagnosing problems. We take the time to understand the unique realities of each organization. And we co-create solutions that draw upon the wisdom of our clients, rather than imposing our own. Learn how Chorev partnered with AsiaWorld-Expo to drive the key culture and behavior change needed to deliver on a new customer service-driven vision and ambitious growth goals.

World-leading Airline: Transforming to be service leaders to offer world-class user experience

When a traveller check-in for the flight, your first impression of the user experience will be likely be interacting the ground crew. As leaders of the HKIA (Hong Kong International Airport) of Cathay Pacific, they need to empower the front-line staff to offer their best user experience by giving just-in-time feedback and personalized care to their team. ​ Partnering closely with the Cathay Academy, Chorev delivered about 15 sessions of interactive training to over 200 service leaders in 2019, integrating customized case studies, role plays, forum theatre, video-based learning and mobile polling into the program with excellent results.​ ​

全球领先的IT解决方案供应商:
带动以人为本的增长​

我们如何能够开发出既有即时影响力,也有长远可能性的解决方案呢? 我们相信,如何解决今天的挑战将影响着明天的机遇。因此,我们不会单方面给客户强加想法,而是会用心去明白每间机构的独特现况,并且结合客户的智慧,与他们共创解决方案。 一起来认识高宏,是如何与一家全球领先的IT解决方案供应商联手,打造一个以人为本的无缝策略。这个策略一开始是为了解决该客户的即时业务挑战而设计的,后来逐渐发展成一个引领该企业开拓未来,持续创新和提升客户服务的全面计划。

香港基督教青年会: 以智慧与热心重系团队丶使命和果效

在一个规模庞大丶营运多样化的机构,要求员工拥有相同的价值观绝非易事。高宏采取不同的方法培训我们的中层和高层领导人员,使他们具有相同的精神丶思维丶技能,以及更重要的价值观,令员工更加团结地工作。

亚洲国际博览馆:由提供活动场地到完善客户体验之旅

今天看来没有问题的情况,却是明天的挑战,应该如何应对?思考并界定不同的可能性,比断定一个问题更为重要。所以高宏为每一个客户或机构,特别 花上心机及时间,去了解当中需要的独特情况;并且与客户合作,灵活运用智慧点子,制订 最合适的培训方案。高宏与亚洲国际博覧馆(下称亚博)的合作案例,正正展示出我们是如何透过推动关键的机构文化及行为模式的转变,来成就以客户服务为主导的新愿景和傲人的增长目标。

傲视全球的航空品牌:
转型为​服务型领袖,提供一等一的用户体验​傲

旅客的首次用户体验,极可能就是办理报到时与航空地勤人员的互动。作为国泰航空在香港国际机场的负责人,他们必须给予前线职员即时的回馈及关怀,让他们能够提供「有温度」的使用者体验。
​ 高宏与国泰航空学院密切合作,於2019年为本公司三百多位服务领袖推出十六节的互动式的训练,结合客制化的案例分析丶角色扮演丶论坛剧场丶线上学习丶手机投票,不仅有优异的成效,也对服务传递有正向的影响。​ ​

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